Refund Policy
Thank you for choosing HarborLightWay for your dining experience. We are dedicated to delivering high-quality meals and a satisfying customer experience. If you are not completely satisfied with your order, this Refund Policy explains how we handle refunds, exchanges, and credits for orders placed through our site at harborlightway.xyz.
Eligibility
Our goal is to ensure every guest enjoys a fresh, delicious pizza and accompanying items. Eligible refunds may be issued for orders where an item is missing, prepared incorrectly, or significantly differs from what was described on the menu. Refunds are considered on a case-by-case basis and at our sole discretion. To request a refund, please contact our team at +1 212-555-0123 within 7 days of delivery for domestic orders or within 10 days for international orders. Make sure to include your order number, delivery address, and a brief description of the issue.
How to Request a Refund
- Contact us at +1 212-555-0123 or via the contact form on harborlightway.xyz with your order details and evidence (photos are helpful).
- Our customer support team will review your request and respond within 2–3 business days with a decision and next steps.
- If approved, refunds will be issued to the original payment method or as a store credit, depending on the nature of the issue and your preference.
Timeframes and Processing
Refund processing times depend on your bank or payment provider and may take up to 5–7 business days from the date of approval. Please note that bank transfers, digital wallets, or card charges may appear as a pending transaction before settling into your account. We strive to process refunds promptly and notify you of the final decision via email or SMS where available.
Partial Refunds and Credits
In some cases, a partial refund or a credit toward a future order may be offered as a goodwill gesture. For example, if only a portion of the order was unsatisfactory or a delivery delay affected the dining experience. Store credits are valid for a limited period and can be used toward any future orders placed on harborlightway.xyz.
Non-Refundable Items
Items that have already been consumed cannot be refunded. Special-order items or promotional bundles may have different terms, which will be clearly stated at the time of purchase. If a customer requests cancellation or modification after food preparation has begun, a partial refund or credit may be issued at our discretion.
Delivery Issues
We understand that timely delivery is essential. If your order arrives late, is cold, or otherwise not fit for consumption, please inform us as soon as possible. We may offer scaling options such as a complimentary replacement item, a discount on a future order, or a full/partial refund depending on the circumstances and availability of ingredients.
Allergies and Special Requests
We take allergy information seriously. Please provide accurate allergy details at the time of ordering. While we strive to prevent cross-contamination, we cannot guarantee that all ingredients are free from potential traces. Refunds or credits may be issued if a significant allergen is present and not disclosed by our team. If you experience any reaction, contact +1 212-555-0123 immediately.
Privacy and Data
All refund requests are handled in accordance with our privacy policy. Personal data collected for refund requests is used solely for processing the claim and improving service. We do not share your information with third parties except as required to complete the refund or comply with legal obligations.
General Provisions
By placing an order, you agree to the terms of this Refund Policy. We reserve the right to modify this policy at any time without prior notice; changes will apply to orders placed after the date of modification. If you have questions about this policy, you can reach us at +1 212-555-0123 or through the contact options on harborlightway.xyz.
Contact Information
HarborLightWay customer care is available at +1 212-555-0123 or via the website harborlightway.xyz. For postal correspondence, you can reach us at 12 Pepperoni Way, New York, 10001, United States.
Last updated: October 9, 2025